Support Consulting

Hardware and Network Support

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I will come on site and complete an evaluation of your IT environment and maintain detailed documentation and analysis of your systems, and meet with you to keep you up to date.

 

I have worked with many types of IT customers with unique needs and very different budget levels. I craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

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I provide on-site and remote expert, friendly technical support to business, home and home office users. Unlike repair shops, I emphasize explanation, friendly communication, and training.

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Software support Consulting

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Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.

 

Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.

 

Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software. Services may be delivered by a product vendor, a consulting firm or third-party software maintainers.

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Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.

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